Shipping &
delivery.

"Processing time" is the time we need to prepare and personalise your tag after your order is placed — it is separate from shipping time. Processing time is 3–4 business days to prepare and personalise your tag.

Including processing and shipping, your order is expected to arrive within 10–12 days of ordering. This is an estimate, not a guaranteed delivery date.

Once your personalised tag has completed production and quality checks, it is handed over to our shipping partner for dispatch. You will be notified when your order is dispatched, where tracking information is available.

We currently ship across serviceable pin codes within India. If your location is not serviceable by our courier partner, we will contact you using the details provided at checkout.

Free shipping across India — there is no shipping charge on any order.

Petbot currently accepts online, prepaid payment only. Cash on Delivery (COD) is not available.

You can check your order status using our Track Order page with your order ID and registered email or mobile number. Where a courier tracking number is available, it will also be shared with you.

While we aim to meet our estimated timelines, deliveries may occasionally be delayed due to courier network issues, weather, regional restrictions, or other circumstances beyond our control. We do not guarantee a specific delivery date, and we do not currently commit to a specific courier partner. We will keep you informed of any known significant delay.

Please double-check your shipping address and contact details at checkout. Petbot is not responsible for delivery delays, failures, or misdelivery caused by an incomplete or incorrect address or contact information provided by you, and such cases are not eligible for a refund.

If our courier partner is unable to deliver your order after reasonable attempts (for example, due to an unreachable address or unavailability of the recipient), the shipment may be returned to us. We will contact you to arrange re-delivery, which may involve additional shipping charges.

If a shipment appears to be lost in transit and has not arrived well beyond the estimated delivery window, please contact petbot.inofficial@gmail.com with your order ID so we can investigate with our courier partner.

If your package arrives damaged, please avoid discarding the packaging and contact us with photographs as soon as possible — see our Refund & Cancellation Policy for how damaged-product claims are handled.

For any shipping or delivery questions, please reach out to petbot.inofficial@gmail.com. Support hours: 10:00 AM – 7:00 PM IST. We do not currently offer phone support.